For victims of crime

Get support

Find a support service – you can search for support services using this Queensland Government online tool
Ask Izzy – a mobile website that can connect you to services you might need if you are in crisis
Victim Assist Queensland - financial assistance if you have been injured or harmed by violent crime

Our role is to promote and protect victims’ rights in Queensland. This means it is our job to:

let you know about your rights if you are a victim of a violent crime that happened in Queensland
listen to you if you think your rights haven’t been respected by:
- making a complaint to us
- asking us a question about your rights
- giving us feedback on your experiences.

We can investigate your complaint about Queensland Government and some government-funded services.

We can only investigate complaints where you believe a government or non-government agency has not upheld your rights.

We cannot investigate a complaint that is not about your rights being breached.

We are not a support service and cannot case manage your experience through a criminal justice process.

We cannot:

provide crisis support – in an emergency call 000 or search for a 24/7 crisis service
provide financial assistance – visit Victim Assist Queensland
help you to report a crime to Police – in an emergency call 000 or find out other ways to report a crime
investigate an alleged crime
change the outcome of a Police investigation or a court process
offer legal advice – visit Queensland Government’s website
offer direct support through a court process – contact PACT

call the Sexual Assault Helpline on 1800 010 120 who are available 7 days a week between 7:30am – 11:30pm
our podcast and online tool can help you to understand your rights, what support is available and what can happen if you decide to report what happened to you.

Our online tool can help you to understand: