Complaints, questions and feedback

Questions and feedback

Ask us a question or give us feedback by:

• using our contact form
• downloading a copy of the printable contact form, completing it and sending it to us at contact@victimscommissioner.qld.gov.au or GPO Box 149, Brisbane QLD 4001
• email us with your question or feedback at contact@victimscommissioner.qld.gov.au
• phoning us on 1800 714 100 between 8.30am and 4pm.

Your feedback can be about your experience in the criminal justice system. Your feedback helps the Victims’ Commissioner identify and review system-wide issues affecting victims of crime.

You can give anonymous feedback but if you would like us to respond, we need your name and contact details.

Complaints

Our office can deal with complaints relating to the Charter of Victims’ Rights or complaints about our office.

Complaints under the Charter of Victims’ Rights

Victims of violent crime have rights under the Queensland Charter of Victims’ Rights (the Charter).

If you feel your rights under the Charter have not been upheld, you or your support person (if you give your permission) can:

• complain to the agency you believe hasn’t upheld your rights; or
• submit a complaint to us.

Submit a Charter rights complaint to us by:

• using our contact form
• downloading a copy of the complaint form, completing it and sending it to us at contact@victimscommissioner.qld.gov.au or GPO Box 149 BRISBANE QLD 4001
• phoning us on 1800 714 100 between 8.30am and 4pm.

You can also contact a support service if you would like help making a complaint to us.

You can make a complaint in any language. We can arrange a free interpreter to help you, including Auslan interpreters.

For more information see our Fast Facts or learn more about how we handle complaints.

Complaints about us

If your complaint is about us, you can use the Department of Justice and Attorney-General’s website https://www.justice.qld.gov.au/about-us/contact/compliments-complaints.