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    How we can help you

    The role of our office is to promote and protect the rights and needs of victims of crime. We do this by:

    • developing and providing information about the Charter of Victims’ Rights, and the broader criminal justice system in Queensland
    • receiving Charter of Victims’ Rights complaints, questions or feedback from victims or people who support them, about their experience in the criminal justice system
    • conducting research and reviewing systemic issues relating to victims of crime
    • making recommendations to government or non-government entities to help victims of crime to be heard and seen, and their needs met.

    We are not a support service and cannot case manage your experience through a criminal justice process. This means we:

    • are not able to provide crisis support
    • cannot help you to report a crime to Police
    • cannot investigate an alleged crime
    • cannot change the outcome of a Police investigation or a court process
    • cannot provide you with legal advice or direct support through a court process.

    Getting help to report, cope, recover and heal

    There are specialist support services who can help you. You can search for support services using:

    • the Queensland Government’s ‘find a support service’ online tool.
    • Ask Izzy - a mobile website that connects people who are in crisis with the services they need right now and nearby.

    You can also find different types of help on our ‘Resources for Victims’ page’.

    What to do if you think your Charter rights have not been met

    Victims of violent crime have rights which are stated in the Charter of Victims’ Rights and they explain how both government and non-government organisations must interact with victims of violent crime.

    Our office can receive Charter of Victims’ Rights complaints if you believe your Charter rights have not been met.

    We aim to acknowledge your complaint within 10 business days.

    Find out more about how we deal with complaints.

    Complaints

    If you feel your rights under the Charter have not been upheld, you or your support person (if you give your consent) can:

    • complain to the agency you believe hasn’t upheld your rights; or
    • submit a complaint to us.

    The best way to submit a Charter rights complaint to us is by using our contact form.

    If you are unable to use the online form, you can:

    • download and complete a copy of the complaint form, and email us at contact@victimscommissioner.qld.gov.au or post to GPO Box 149 BRISBANE QLD 4001
    • phone us on 1800 714 100 between 8.30am and 2pm. You can leave a voicemail if you call us outside these hours and we will return your call.

    You can contact a support service if you would like help making a complaint to us.

    You can make a complaint in any language. We can arrange a free interpreter to help you, including Auslan interpreters.

    For more information see our Fast Facts or learn more about how we handle complaints.

    We aim to acknowledge your complaint within 10 business days.

    Complaints about us

    If your complaint is about us, you can use the Department of Justice website https://www.justice.qld.gov.au/about-us/contact/compliments-complaints.

    Questions and feedback

    Victims of crime can ask us a question or provide us feedback about their experience as a victim. Your feedback can be about your experience in the criminal justice system. It helps the Victims’ Commissioner identify and review system-wide issues affecting victims of crime.

    The best way to ask us a question or give us feedback is by using our contact form.

    If you are unable to use the online form, you can also:

    If you would like us to respond, we need your name and contact details. You can also give anonymous feedback.