Privacy

The Queensland Government manages personal information in line with the Information Privacy Act 2009.

We collect and manage your personal information as described on this page, unless stated otherwise. 'Personal information' may include your name, address, phone number, email address, age, gender, your employer, and your position title.

Privacy statement

The Office of the Victims’ Commissioner (‘we’/’us’) collect your personal information and the personal information of others from you, to understand people’s experiences as victims of crime. We will use this information to:

promote the rights of victims of crime and the services available to victims of crime
conduct research into matters affecting victims
consult in relation to matters relating to victims
provide advice to the Minister on issues affecting victims and the promotion of victims’ rights
identify and review systemic issues affecting victims of crime.

We will not use the personal information for any other purpose unless we are required or authorised under a law to use it for another purpose or we have your consent.

We will collect your contact information, your name (if you choose to give it to us), information about yours or another person’s experience, and your opinions on your experiences, or the experiences of others as victims of crime.

If you are making a Charter of Victims’ Rights complaint, section 47 of the Victims’ Commissioner and Sexual Violence Review Board Act 2024 (VCSVRB Act) requires you to provide us with your name and contact details and enough information to indicate what your complaint is about. We give your personal information to others to connect you with support services or refer your concerns to law enforcement or regulatory bodies in Queensland or Australia. If you are making a Charter of Victims’ Rights complaint, we may also disclose any concerns you raise about a person, government entity or non-government entity, including your personal information, to a government entity or non-government entity or that person under sections 49 and 51 of the VCSVRB Act. We may refer your complaint, including your personal information, to a government entity or non-government entity under section 57 of the VCSVRB Act.

However, we will not give your personal information to anyone else unless we are required or authorised to do so. We manage your personal information in accordance with the Information Privacy Act 2009.

If you are giving us a contact email address to write back to you, personal information contained in your response may be transferred outside of Australia. To avoid this, you can tell us about your concerns by post at GPO Box 149 BRISBANE QLD 4001 or by phone 1800 714 100 or give us an email address where the servers are located in Australia.

Use and disclosure of personal information

We will not add you to a mailing list without your consent.

Emails

Our privacy principles apply to emails as well.

Our internet service provider or information technology staff may monitor email traffic for system trouble shooting and maintenance purposes only.

Cookies

We use cookies to collect anonymous statistical information, including:

your browser, computer platform and screen resolution
your traffic patterns through our site, such as:
- the date and time of your visit
- the pages and documents accessed
- the website you visited before ours
- your server address.

We do not identify users or any browser activity outside this website, except in the unlikely event of an investigation, where a law enforcement agency may have a warrant to inspect activity logs.

Transactional services available from this site may use cookies to track business processes. Please read the particular service's privacy and security statement before beginning a transaction.

Website analytics

We use Google Analytics (including display advertising features) on our website to gather anonymous information about visitors to our website. When you visit our web pages, your browser automatically sends anonymous information to Google. Examples of the information include the web address of the page that you're visiting, your IP address and demographic information. Google may also use cookies.

We use this data to analyse the pages that are visited, to improve your experience and make sure our website is useful.

You can read more about how Google uses data. You can choose not to allow Google to collect your information by opting out of Google Analytics or specifically opt out of Google Analytics display advertiser features.

Storage and security

Parts of this site transmit information securely across the internet. However this is not always feasible. We recognise that there may be risks transmitting information across the internet. We will notify you where personal information is not transmitted securely.

Other websites

Where this site contains links to other Queensland Government agencies’ websites, the privacy or security terms set out there will apply to the material on the websites.

Where this site contains links to non-Queensland Government websites, the Queensland Government is not responsible for the privacy or security practices or the content of any such websites.