Make a complaint
We are aware that some AI products do not provide the correct information about victims’ rights in Queensland. Visit our know your rights page to find accurate information about victims’ rights.
Can I make a complaint?
You can make a complaint if you have suffered harm:
- because of a violent crime, including domestic and family violence.
- a member of your immediate family or someone you are dependent on has been harmed or killed because of violent crime.
- while helping someone else who was being harmed because of a violent crime.
What can I make a complaint about?
- Your complaint must be about a breach of your rights as a victim of violent crime in Queensland.
- We can only investigate complaints where you believe a government or non-government agency has not upheld your rights.
- We cannot investigate a complaint that is not about your rights being breached.
- Read about your rights as a victim in Queensland.
- Watch a video explaining your rights as a victim in Queensland
What will happen if I make a complaint?
If you make a complaint, you have our commitment that:
- We will listen to you and believe you.
- We can look at what happened.
- We will investigate your complaint respectfully, and diligently, and do our very best to get you an outcome that matters to you.
We can ask the agency that did not uphold your rights:
- to make an apology to you.
- to consider making changes to policies, processes or training, so they respond better next time.
However, we can’t make the agency do any of these things.
Making a complaint will not:
- affect a current case or court matter.
- affect a claim for financial assistance.
What we can’t do
We can’t change a decision that an agency has made about your matter, such as:
- a decision about an investigation
- a financial assistance application
- an outcome at court.
We can’t provide:
- crisis support or legal advice. Find support here.
- case management through the justice system.
- counselling
- individual advocacy
How do I make a complaint?
Please note – if you are using AI to help prepare your application, some AI sites are providing inaccurate information about victims’ rights in Queensland. Visit our know your rights page to find accurate information about victims’ rights
Submit your complaint by completing our online contact form.
If you are unable to use the online contact form, you can:
- download and complete a copy of the complaint form, and email us at contact@victimscommissioner.qld.gov.au or post to GPO Box 1435 BRISBANE QLD 4001
- phone us on 1800 714 100 between 8.30am and 1pm, Monday, Wednesday and Thursday. You can leave a voicemail if you call us outside these hours and we will return your call.
You can contact a support service if you would like help making a complaint to us.
You can make a complaint in any language. We can arrange a free interpreter to help you, including Auslan interpreters.
Learn more about how we deal with complaints.
We aim to acknowledge your complaint within 10 business days.
Additional information
No. To handle a Charter rights complaint, the Victims’ Commissioner needs your personal information.
If you prefer, you can provide anonymous feedback through our contact form. This feedback may be used to identify issues impacting victims.
Yes, through our contact form.
Yes. If you’re unhappy with the agency’s response, you can make a complaint to the Victims’ Commissioner. Please include details of your interactions with the agency and any reference numbers.
We manage your information in line with our Privacy Policy.
If you make a complaint, we must inform the agency involved and may need to share your details to gather more information. We only share what’s necessary for the Commissioner to carry out their work.
If you want to share your experience with the Victims’ Commissioner but don’t want your information shared with the agency, consider providing feedback through our contact form.
If you’re unsure how to share your experience, you can make an enquiry via our contact form or call us on 1800 714 100.
Yes, if the organisation’s primary role is providing services to victims and it is government-funded.
Yes, if you have the person’s permission.
How can I provide feedback or make a complaint about the Victims’ Commissioner?
You can share your feedback or complaint through:
- our online contact form
- email: contact@victimscommissioner.qld.gov.au
- post: Office of the Victims’ Commissioner, GPO Box 1435, Brisbane QLD 4001
You can submit feedback anonymously, but we won’t be able to follow up or inform you of the outcome.
For details on how we handle complaints, visit the Department of Youth Justice and Victim Support’s website.